It helpdesk analyst

A well-established manufacturing company is looking for an accomplished IT Helpdesk Analyst to join its IT team based in Grays, Essex. Please note this role is office-based and will require occasional travel to UK-based sites. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have 12+ months of experience in a 1st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. This is an excellent opportunity for an accomplished IT Helpdesk Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.