It helpdesk technician

As the first point of contact for technical support queries within a leading London estate agent, you will work with a variety of users to resolve or escalate their technical issues in a prompt and professional manner. Works with: All functions Location: Hanworth/Hammersmith Hours: Monday-Friday 8.30am-5.30pm Salary: £22,000-£26,000 DOE Responsibilities: - Respond to user software or hardware queries via email or phone. - After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary. - Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. - Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. - Maintain a strong customer focus at all times. - Work with the team to help diagnose and resolve any issues. - Escalate any complex problems to senior colleagues. Requirements: - Experience with Microsoft Windows preferred. - Strong work ethic and ability to work in a dynamic work environment. - Ability to multitask and prioritise in a fast-paced environment. - Previous service desk or 1st Line Support experience desirable. Job Type: Full-time Salary: £22,000.00-£26,000.00 per year