Service desk analyst

Do you want to join an award-winning employee-owned company? Are you looking to work in a fast paced IT department? Responsibilities Support and maintain the Groups internal IT infrastructure. Maintain hardware, software and ensure all systems, files, data are backed up. Provide day-to-day support to all end users, in person, over the telephone, or visiting sites for PCs, peripherals, networks and data communications links. Assist in the day-to-day troubleshooting on the Local, and Wide Area Networks, ensuring that all issues are resolved swiftly and efficiently. Install and maintain new and existing software. Educate users to a basic level of software operation, help resolve day-to-day issues, liaise with contracted external support personnel where applicable, and source and apply updates, patches, and fixes. Assist users to connect and communicate with Head Office IT Systems, whether based at Head Office or at remote locations. Action access and security across all services Understand and manage backup procedures including offsite storage. Backup of remote sites. Support Applications both in house and remote. Maintain SQL Database housekeeping routines. Maintain onboarding and off boarding processes for the group. Document all procedures, configurations, equipment, and software. Maintenance and deployment of software to all PC’s and servers. Candidate requirements They are looking for individuals that has completed an A-Level in Computer Science and relevant Microsoft Certified Professional Qualifications. Furthermore, it is desirable for candidates to have completed the ITIL V.4 foundation course. The ideal candidate will have had experience of M365 full stack, as a user and an admin and have a minimum of 2 years in a similar role. They will be computer literate and be capable of producing accurate and thorough reports and analysis. Benefits Competitive salary and benefits Opportunities for progression and a long-term career at Kilnbridge Employee Assistance Programme Cycle to Work Scheme Modern Offices 25 days Holiday (Excluding Bank Holidays) Access to a virtual GP Perks at Work Employee-Owned Business Type of role Tech Job Discipline Service Desk Salary Range Up to £32k Location East London