It support engineer

Based in NW London, they are looking to recruit a shift-based IT Support Engineer to join their Operations Services team to look after and manage the in house systems data processing. The Engineer will be required to work with the other engineers on rotating early – late shifts and be involved with the following activities: Ensuring inbound and outbound customer files are processed / generated and successfully transmitted Roll out of new products, applications and configurations in conjunction with Customer Product Managers Creation and actioning of test plans to ensure system integrity stability Completion of all associated administrative duties such as RFC, incident logs, work instructions and quality documentation Raising, analysing and actioning incidents within an ITIL framework The site operates on an early/late shift basis 5 days a week, and therefore Production system availability is paramount. The successful candidate must be able to work to tight timeframes in a pressurised environment, have a quick analytical mindset and be able to apply fixes to ensure system downtime is minimised. Engineer Position Overview Day-to-day reconciliation of inbound / outbound files Creation / amendment / retirement of customer products Installation, configuration and test of in-house developed applications and services Completion of fully auditable logs and paperwork trails for all activities Escalation of incidents to appropriate departments when required Configuration of manufacturing equipment Recording and effective management of Production IT incidents / problems / faults Perform unit, system and user acceptance tests on the in house systems IT Support Engineer Position Requirements Formal IT qualification or higher education essential Experience with IT help desk advantageous In-depth Windows OS understanding Experience of working with custom-developed applications ITIL qualification Basic EMV knowledge is preferred IT Support Engineer Position Remuneration Salary DOE 25 days holiday Training provided