Service desk technician l2

Join us and make your mark at Envision Pharma Group as we continue to grow our business About us A global leader in technology-led, medical affairs, and value communications, we are a full-service medical communications agency that partners with pharmaceutical, life science and biotech companies around the world to bring new healthcare treatments to market, ultimately making the world a healthier place. This is an exciting time to join us. We are growing fast – in fact we grew by 25% in the past year - and as part of our continued growth, we currently have an opportunity for a Service Desk Technician to join our Envision Technology Solutions Division. What is the opportunity? This position will suit a candidate with a keen interest in Information Technology and a strong desire to deliver excellent customer service. Working closely with the wider IT team, you will provide technical support, as initial first point of contact for all technical incidents and requests relating to laptops, peripherals, mobile devices, office software, email, and IM/voice/video communications etc. As the first point of contact for technical support, the successful candidate will demonstrate strong communication and problem-solving skills and will be able to effectively manage their time to deliver on competing priorities. This is a great opportunity for an ambitious and enthusiastic IT professional to progress their career in IT support and service delivery. How will you make an impact at Envision Pharma Group? Assist with laptop and mobile device setup, imaging, and installation as needed Install software applications and apply updates using current toolsets Ensure that incidents and requests logged on Service Desk Ticketing System are responded to quickly, professionally, and courteously, ensuring that calls are correctly prioritised and categorised or escalated as required Provide remote support across all sites globally Assist colleagues with administration, troubleshooting and security functions in all areas of IT and maintain Service Desk documentation Perform other IT-related duties as directed by the local IT Technician or IT Management team Set up and maintain user accounts and security groups Assist in delivering and supporting projects when required To participate in the shift pattern providing the required amount of cover to business users, and occasional out of hours work for tasks such as office moves and software upgrades to limit the impact on the business Do you have what we re looking for? Demonstrate hands-on knowledge of Microsoft products – MS O365, Windows 10, Active directory, MS administration tools/portals Desirable but not essential knowledge of working with group policy, Mac OSX, Basic PowerShell scripting, MS Azure and Endpoint Manager Have IT-related qualifications at least to A-level or equivalent and previous experience in a desktop support role An ability to multitask and prioritise workload, while maintaining efficiency and quality of work Ability to build, test, deploy, troubleshoot, and solve problems relating to PC, laptop, printer, and mobile equipment Thrive in a busy environment with changing priorities and goals Current IT qualification, preferably Microsoft, or able to demonstrate the equivalent experience and knowledge; preferably CompTIA A+, Microsoft Certified IT Professional (MCITP) and ITIL Foundation Ability to train and educate new starters in the correct use of hardware and software What s in it for you? Excellent career growth and mentorship Learning and development opportunities, including our Envisionary Leadership program Flexible working arrangements that facilitate a strong work-life balance Competitive compensation package with annual performance and salary reviews Medical, dental, and vision coverage from your first day Share option program An environment that promotes collaboration where employees have a voice, the space to invent, the chance to excel, and to have fun! Together, we turn vision into reality. Our people are integral to our success and our values reflect the Envision philosophy. Interested in joining our ENVISIONary business? If you have the experience highlighted above, we would love to hear from you! Envision Pharma Group is committed to fostering a diverse and inclusive working environment where we value and develop employees of all backgrounds and experiences. Based on our core values, we firmly believe collaboration among team members generates more incisive and deeper insights that better serve our employees, clients, and community.