Technical support engineer

About the job Marpoint – a leading System Integrator and Satellite communication company operating mainly in the Maritime Industry – is looking for a self-motivated and highly professional individual to fulfill the position of ICT Administrator. The candidate should have good knowledge of networking terminology, team working skills in order to collaborate with all teams responsible for maintaining the network platform, and motivation to always learn new things. The department works on rotating shift schedule for weekends only. Examples of work you might undertake Monitoring and inspecting network infrastructure performance Organize and prepare the deployment of new installations Troubleshoot networking incidents and the ability to find the right solution for complex problems Document procedures Engage in troubleshooting and debugging new feature deployments Talk with IT customers and assist them in better designing their onboard network solution Provide support to the company’s B2B customers Manage to overcome issues and problems by taking initiatives Responsibilities Customer ICT support Software maintenance and administration Report to development incidents and bugs Ensure that tickets are resolved efficiently and in a timely manner Learn the ins and outs of the company’s proprietary software Train and assist customers in using the platform and managing their systems Support the Project Manager to deploy new platforms and changes when necessary What we are looking for Good understanding of OSI Layer, TCP/IP networking, and firewall English oral / written well Good Linux knowledge (any flavor), the candidate should be able to operate and use Linux terminal commands Adequate Mikrotik (RouterOS) knowledge Adequate Windows Server family knowledge Good to have Fluency in English oral / written Appreciated University degree or relative Bachelor Shell scripting knowledge would be beneficial, especially in automating procedures. Hands-on experience with Linux virtualization or web services Experience with Mikrotik (RouterOS) would be beneficial Linux scripting Windows Server Domain controller experience Windows Powershell scripting What we are offering Competitive compensation package Additional Benefits Remote working ( optional ) Flexible week schedule and day off Continuous training whilst learning from a wide range of top professionals An environment of constant learning and becoming better Becoming a member of a team of IT and networking experts CV at [email protected]