It support and infrastructure analyst

Overview A quick overview We are looking for an IT Support and Infrastructure analyst to join our growing IT Team based in our London Office. You will be joining a team who are highly enthusiastic about providing our users with an excellent experience as well as supporting and monitoring the infrastructure of our users. responsibilities We expect you to Ensure that systems / services are provided at an optimum performance level that meet agreed SLA Maintain, update, and create documentation for IT support team and staff. Keep systems up to date through regular managed updates. Monitor networking equipment and servers. Provide support in person to staff within the office. Provide telephone and email support to staff working remotely. Identify opportunities for improvement and make recommendations to line management. Experience REQUIREMENTS We are looking for Majority of MS365, Azure, JAMF, Windows10/11, Mac OS, Cisco, environment. Also support Linux, Development cloud environments like AWS, physical, hosted and cloud servers/services. Supporting R D or developer’s users and environments (desirable). 1-2 years’ experience within networking technology (including DHCP, switches, routers, firewalls, NAT, wireless protocols, and TCP/IP and particularly Cisco, Palo Alto). Knowledge of network segmentation (VLANs, VRF) and routing. 5+ years of experience in general on-premises systems administration. 5+ years of experience supporting a Microsoft Azure (desirable) / Microsoft 365 environment (essential). Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics. Desired: degree or equivalent; bachelor’s degree in computer science, information systems or related field preferred. Desired: CompTIA A+, CompTIA Net+ certification or any other related IT professional certification. Desired: knowledge and interest of bitcoin/blockchain. BENEFITS At nChain, two days will never be the same. We are cultivating a strong social culture and are focused on provided benefits for our people. Benefits at nChain 25 days of holidays + bank holidays. A pension match scheme of up to 5%. Private healthcare insurance, where dependents can be added. Cycle to work scheme Life assurance of 4 times the salary. Exciting office culture Flexible working Employee benefits and rewards platfom