It service manager

IT Service Manager Salary: National ranging from £49,700 - £70,000 and London from £53,000 - £80,000 per annum Would you like an opportunity to be at the forefront of our ambition to be a data and technology driven regulator of the future? The team/department The Infrastructure Product Group (IPG) is the team responsible for the management and delivery of new services into the FCA AWS Cloud Datacentre. It is a high performing DevOps function running in an agile way. IPG sits within the Technology department in a multi-product group, landscape – working collaboratively to enable and support the business demand. The role is heavily focused on enabling DevOps organisationally through the software development life cycle (SDLC) and processes which is a critical strategy of the FCAs, SDLC is a complex and challenging area given how integral it is for both a platform and to the application teams. What you will be doing Leading the operational activities within the Product Group including Incident Management, Problem Management, Continual Service Improvement, Request Fulfilment and Change Management Ensuring all operational documentation is of high quality and complete which includes artefacts such as runbooks, ITSCM plans and support rotas Responsible for defining and governing service standards within the product group. This will also include chairing any service forums / boards on behalf of the product group Initiate and coordinate ‘red team’ response to major incidents in collaboration with Service Operations, where the resolver group do not meet the expected SLA Supporting Service operations out of hours as part of an on-call rota Producing regular Product Group MI Reporting on behalf of Service Operations so we have confidence that key controls are in place and the team are adhering to critical operational processes What you will get from the role An opportunity to work with many FCA front line teams, partner organisations, technology suppliers and teams across our Data, Technology Innovation division A chance to work in cross functional/cross divisional teams passionate about delivering value continuously Working with a wide range of people, teams, technology, projects to provide real value to consumers, financial services industry, financial markets and to UK plc Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Core benefits that you will receive as standard are: 25 days holiday per year plus bank holidays Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations. The skills and experience you’ll have Minimum We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Certifications in AWS or ITL Proven experience working with AWS Technology Extensive experience working in an Agile/DevOps product development environment Essential Experience working with internal and external stakeholders Exceptional communication and interpersonal skills: excellent written and oral communication Experienced user of Tableau and Jira or an equivalent Strategic and pragmatic thinker, focused on outcomes and the bigger picture with the confidence to engage constructively to challenge established approaches Proven experience delivering service management in a cloud environment About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. The FCA s Values Diversity Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role. Flexible working We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking. Multilocation As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from. Useful information Applications for this role close at midnight on Wednesday 29th November 2023. This role is graded as Senior Associate – Regulatory Got a question? If you are interested learning more about the role, please contact the following: For internal applicants, please contact Mandeep Ubhi on [email protected] For external applicants, please contact Asha Gladis on [email protected] What to expect from our assessment and selection process The assessment process consists of a telephone screening call and if successful a competency and technical based interview. Application support We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.