Technology solutions architect

Reporting directly to the Technology Solutions Architect Team Leader this position encompasses the delivery of network projects and support services for all contracted and non-contracted network clients. This position requires someone who is a flexible, empathetic, bridge-builder. Utilize is passionate about technology and has a clear and concise vision – to become the largest and most influential technology partner for small to medium sized businesses in the South East. We are on key vendor Partner Advisory Councils and have a direct influence over key technology trends, regularly attending councils and conferences across the globe (Microsoft, HPE, VMWare, Sophos, Sage, SonicWALL and Gamma to name a few). If you are passionate about people and technology and are keen to be challenged, please read on. The role: Implementation and delivery of installation projects to contracted and non-contracted customers (minor) Recommendations of relevant new technical procedures to Technology Solutions Manager Direct and in-direct pre-sales assistance to sales team in solution design and delivery (EG minor surveys and reports) Technical escalation point of contact for more junior engineers and support staff Eligible for delivery of out of hours network support services to contracted 24/7 customers, when required, on a rota basis (opt in) Delivery of network support services to contracted and non-contracted customers (where required) Ensuring all SLA obligations are met in delivery of above services (where required) To be successful you will: Excellent communication and customer service skills, both oral and written Ability to manage and prioritise own time and work to tight service metrics Work as part of multi-disciplined teams and collaborate effectively Excellent multi-tasking and organisation skills Degree in Computer Science or similar IT related qualifications CompTIA N+ and / or Microsoft specific qualifications (MCP / MCSE) and / or Cisco (CCNA) All round “good” knowledge of portfolio services and products Ability to resolve typical 2nd line queries and escalations such as (but not limited to) Complex desktop / PC related issues, Server or network troubleshooting, Office 365 administration Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud Ability to engage with more technical engineers convincingly Regular demonstration of keeping up to date with current and future technologies The opportunity: To be part of a successful business dedicated to delivering a first-class experience to our clients and employees To become a valued member of a friendly supportive and dynamic team Fantastic career progression and training Multiple “team outings” a year Dedicated 10 personal development days per annum Allocated 2 Community days per annum to give back to the local community Private healthcare package, from the start of your employment Death in Service benefits, from the start of your employment Competitive remuneration package