It systems engineer

Cordius are currently working with a law firm based in London who have offices in 8 different locations worldwide and over 1000 employees. They are looking for an IT systems engineer to come and join their growing team. The role would involve providing operational and technical support for the firm globally. The role involves a 50/50 hybrid working model working in the office and from home. Main Responsibilities Work effectively, efficiently, and respectfully alongside other IT System Engineers Ensure all incidents and service requests are correctly logged. Provision and build hardware for end users. Provide a mixture of desk side support and remote support as appropriate and in-line with operational needs Provide regular updates on progress on the ticket notes and to the requestor Take ownership of reported issues and see through to resolution Follow standard procedures for escalation of unresolved incidents to the relevant teams Skills required Previous experience within a legal partnership or professional services environment Experience of supporting and using Windows 10, Office 365 and Exchange Familiarity with help desk software (such as ServiceNow) Experience of supporting mobile devices using an MDM solution FileSite experience Experience of supporting legal applications such as Worksite, Big-Hand, time recording, Intapp Time and Expert, amongst others SCCM experience – application deployment and troubleshooting experience of Virtual desktops and VPN technologies Experience of Microsoft Azure Active Directory and Intune. Should you feel suitable for the role or wish to pursue similar roles in the area, please don t hesitate to contact Cordius - Derby on 01332 287766