Senior it support engineer it support engineer

About us. Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others. By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety compliance and sustainability. If you’re interested in impacting the lives of others and being a part of a rapidly growing global organization, we hope you’ll consider joining us! About the Role As a Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems. You will be responsible for providing high-level technical support, troubleshooting complex issues, and implementing solutions that meet the specific needs in the business. This position requires a strong technical skillset, excellent problem-solving abilities, and great communication skills. Responsibilities Provide advanced technical support to clients, including diagnosing and resolving hardware, software, and network issues. Act as a subject matter expert in various IT domains Lead and mentor junior support engineers, providing guidance and training as needed. Collaborate with clients to understand their IT requirements and develop customized solutions. Document and maintain detailed records of configurations, issues, and solutions. Assist in the development and implementation of IT policies, procedures, and best practices. Analysing ticket data and automating tasks Licenses and hardware management Qualifications 5+ years’ experience in similar role Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). 5+ years of experience in IT support or a related role. Strong knowledge of operating systems (Windows, MacOS), hardware components, and network protocols. Excellent troubleshooting and problem-solving skills. Experience with scripting and automation (e.g., PowerShell). Strong interpersonal and communication skills, both written and verbal. Ability to work independently and collaboratively in a team environment. Relevant certifications is a plus. What We Offer: EcoOnline has a flexible workplace policy that allows you to work both from home and in office. We want you to be able to do your best work no matter where you are. We emphasize providing many ways to support our team to do their best work, and we believe that if you look after your people, they look after everything else! Today s global IT support team is a dynamic and diverse group with technicians in Finland, Norway, Denmark, the UK, Ireland, and Canada. The team is characterized by its positive and helpful colleagues who work collaboratively to provide excellent IT support services making them a valuable resource for the organization s technology-related needs. Work alongside talented colleagues in a supportive and positive environment Impact your daily assignments by developing our processes and automating tasks Global impact. Your contributions will directly affect users and operations in multiple countries, allowing you to see the tangible results of your work on an international scale Career development in a growing global SaaS company Learning opportunities- Take Microsoft certifications with our Enterprise skills initiative Our process and what to expect: Submit your application – you will receive a response within 10 business days Recruiter screening (virtual) – 30 mins Hiring Manager Interview (virtual) – 30-60 mins Skills assessment – will vary depending on the role you’re applying for Final Interview (virtual) with key stakeholders or leadership – 30-60 mins From start to finish, our process from initial engagement to extending an offer is typically 32 days Interested but don’t feel you meet all the qualifications? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria but have the aptitude and capability. Our priority is to ensure we set people up for success. Diversity, Equity Inclusion. EcoOnline is proudly an equal opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.