Corporate receptionist

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in. You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of fob access systems. You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages. As a Corporate Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more. We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines. Main duties To ensure all guests receive an excellent welcome and that you consistently deliver great service. Ability to identify and escalate building maintenance issues/hazard perception Attend training as appropriate/on-line/out of house/self-development Signing in guests as per Mitie process Input visitor statistics on a daily basis To handle any guest complaints and provide a swift solution or escalate as appropriate To ensure you are immaculately dressed in uniform and adhere to grooming standards. To ensure telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign off. To contribute to great team work at all times both within and outside of the department, always demonstrating the “exceptional and memorable experiences, one guest at a time” ethos To be articulate and pre-empt the needs of clients and visitors. To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival Must be flexible in rostering times allocated at work stations in order to meet both business and client needs, including late requests for services To communicate effectively with other departments To communicate professionally as a representative of Mitie with residents of the building and, providing a 5* level of service at all times Complete regular floor walks Supporting with resetting meeting rooms and providing ad hoc IT support to colleagues To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department To be the main point of contact within the building, answering/referring all requests and queries in an appropriate and timely manner To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc To embrace the vision of our Company and work “outside the box”, assisting colleagues as required to ensure a superior level of service at all times To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas To assist in any other reasonable duties as required by your colleagues, managers or clients