Customer care administrator

What you ll be doing? The Customer Care team make sure home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. Reporting to the Customer Care Manager, to support them in fulfilling his/her responsibilities, contributing to the overall success of the business through the provision of efficient and effective administrative support. You will be expected to: Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently Perform general departmental administration tasks as and when required to meet the needs of the department Manage and maintain relevant filing systems and databases Liaise with internal and external customers/contacts to ensure a smooth flow of information and work between the department, Head Office and other internal/external departments and contacts Monitor costs incurred by the department Ensure effective and efficient processing of documents through Company systems, working within set time frames Provide other appropriate ad hoc duties, and administrative support within the Division, as and when required What you ll need? To be successful in the role, we are looking for: Experience of working in an administration/secretarial role. Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English. Ability to generate professional correspondence unaided. Self–disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities Ability to multi-task, and work efficiently and accurately under pressure Team players who are supportive of colleagues Professional and pleasant manner in dealing with internal and external customers Excellent telephone skills Our Company and Benefits We’ve been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. As part of working for Barratt Developments PLC and specifically for this role we offer: Competitive Salary Competitive Bonus Scheme Private Medical Insurance – Single Cover 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days) Choice of Flexible Benefits Enhanced Family Friendly Policies