Service desk analyst

Service Desk Analyst Job details Posted 10 November 2023 Salary £24000 - £28000 per annum LocationBlackburn Job type Permanent Discipline Infrastructure ReferenceSS-6243-12 Contact NameShaquille Stephenson Job description Service Desk Analyst (2nd Line) Blackburn £24,000 - £28,000 + Excellent Benefits Are you an experienced IT professional looking for an exciting opportunity? Join my client s dynamic team as a Service Desk Analyst providing technical support and resolving complex IT Issues. As a Service Desk Analyst, you ll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences. Job Role Responding to client inquiries and troubleshooting technical issues promptly. Proactively monitoring client systems to identify and address potential issues. Collaborating with fellow team members to deliver high-quality IT services. Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation. Technical Experience Strong technical skills in troubleshooting Windows and Mac OS environments. Familiarity with IT service management tools and ticketing systems. Excellent communication and customer service skills. A proactive and self-driven attitude to tackle challenges head-on. Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.