Network engineer

Working within a close-knit and highly skilled Level 3 team as a Network Support Engineer you will be responsible for supporting, managing and configuring our customers managed firewalls and network connectivity, specialising in Cisco Security and Networking. As part of your role you will work to agreed SLA’s and KPI’s, delivering highly technical resolutions and a high level of customer service. Dealing with business-critical Priority 1 incidents on a regular basis, you will need strong communication skills, a great team ethic, customer centric focus and the ability to work in a fast-paced environment! ANS are searching for the right candidate with the right attitude, we will provide any and all technical training required to complete the role. Your role in the team... Incident management Manage customer tickets both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs Escalation and pro-active chasing of Vendors and external support groups Manage own ticket queue and assist other team members where appropriate Major/Incident Management Business/Customer impact management and support Provide OOH (on-call) support for business-critical issues to our customers. Change Management Assessment and ownership of changes to customer environments Problem Management Investigate problems providing root cause analysis What we need from you... Essential Service desk or technical support experience CCNA (or working towards) Excellent problem solving skills Desirable Any Cisco specialist certifications in R S/Security Good knowledge in layer 2 fundamentals, such as STP, port types, switch configuration standards and layer 2 security Good Knowledge of layer 3 technologies such as BGP, OSPF, MPLS Great knowledge of Cisco ASA fundamentals, with the ability to work from the CLI Great knowledge and configuration experience of VPN technologies, including IPsec site to site and Anyconnect. Other Vendor experience: Fortinet /or Arista Why work for ANS? At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance. We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages. What’s in it for you? With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace. Company benefits As standard: 25 days’ holiday, plus you can buy up to 5 more days A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days! Private health insurance Pension contribution match and 4 x life assurance Flexible working and work from anywhere for up to 30 days per year (some exceptions) Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay Company social events – get ready for a jam-packed calendar Electric car scheme 12 days of personal growth development time ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.