2nd line service desk analyst

Our IT team here at DWF are in an exciting time of development and innovation and are looking for a 2nd Line Service Desk Analyst to join them on the next stage of the journey. The role will be based from our Manchester office with the opportunity to also work from home. You will be providing provision of second line escalation for all IT support queries working alongside the 1st line support team. DWF are a rapidly growing team with over 3000 users to maintain and monitor their IT systems including remote working. It is essential that you have a full understanding or technical issues and are able to provide resolution to technical issues in a prompt and profession manner. We understand the importance of offering you a reward package that goes beyond simply salary, and we want you to feel valued and rewarded by your time at DWF. That is why, when you join us, you will be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits, we offer a number of flexible benefits and wellbeing programmes. Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. We want to make sure we do all we can to make this a positive experience for you. Please click the following link (https://www.cleartalents.com/apply/allroles/ ) which will take you through a simple process to identify any adjustments or additional support we can provide beforehand or on the day. If external support is required on a vacancy, the role will be released by individual invite to specific agencies on our PSL through our ATS portal, any speculative candidates sent to DWF will be considered a gift and no fees will be applicable.