Itsm system administrator

About Us Sharp Gaming is on an exciting journey and we need to add to our dynamic team of people so that we can continue to dominate the industry, delivering a seamless gaming experience that is a cut above the rest. We are part of the Betfred family which means that we have the investment to innovate, drive advanced, creative technologies forward and to build unrivalled gaming experiences, but we also keep our freedom and independence. As a team we work fast, aim high, are focused and ambitious. So, if you want to be part of something quite unique and drive the future of gaming, then it s to time to join Sharp Gaming. Job Purpose: There is an opportunity within IT Service Delivery for an IT Service Management (ITSM) System Administrator who is responsible to support the development, implementation and sustained support of the IT supported applications. Day to day responsibilities will include supporting the Service Desk function in maintaining and analysing the growing data held within the IT supported applications, ensuring related business processes are adhered to, as well as the implementation of any functionality changes as required. The role will be required to cover all Head Office sites as required, working 37.5 hours over 5 days. Job Duties Assist Access Management team in the delivery of an automated User Access process; including user management (keeping the User database up-to-date), auditing and reporting, and highlighting areas for improvement. User Account setup, removal, and input into the User Access Control processes and continual improvement. Equipment procurement (quotation production, ordering and allocation). Proactively gather new system requirements for BAU development and continual improvement of the service management software. Work with the business and 3rd parties to document any process changes which will require user training, and provide appropriate support documentation. Regular auditing and reporting of the asset inventory, ensuring all CIs are captured and up-to-date, and highlighting any areas for future. Assist Support Management with regular reporting and other ad-hoc administrative/ audit requirements. (including reporting, information requests, etc). Assist Access Management team in the delivery of an automated User Access process; including user management (keeping the User database up-to-date), auditing and reporting, and highlighting areas for improvement. Creation and management of Service Catalog items, including the production and delivery of training materials. Knowledge, Skills and Experience Essentials Experience of working in a fast-paced customer service environment. Have the ability to recognise and react to high priority issues following an Incident Management Process. An understanding and experience with Microsoft Office 365. Excellent communication skills, both written and verbal. Have the ability to multi-task, prioritise and be able to work on your own initiative. Excellent customer service skills with working experience is essential. Ability to learn and understand new skills and processes and apply them in day-to-day activities. What is in it for me? £22,000 - £26,000 per annum, depending on experience Flexi-time (start anywhere between 7am and 10am) Hybrid (2 days in the office and 3 days from home) Be Rewarded: Earn Extra Rewards: Unlock bonuses and incentives to enhance your income. Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future. Family Support: Access enhanced Maternity Paternity Pay to help you prepare for new additions to your family. Refer and Earn: Cash-in on our Refer a Friend programme – we re always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you ll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences. Get Recognised: Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers. Peer and Manager Acknowledgment: Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers. Life s Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day. Feel Valued: Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule. Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources. Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills. Savings Made Easy: Set up salary-based savings and earn a 5% boost through our savings scheme. Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach. Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more. Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App. Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.