Service desk analyst

Role: IT Service Desk Analyst (1st Line Support)Location: Brighouse (Onsite) Hours: Monday - Friday 7:00 - 15:30 and 10:30 - 19:00Contract: Monthly Rolling Contract - Inside IR35Rate: £150 per daySkills: IT Support, Customer Service, MS Office, Windows IT Service Desk Analyst Working in the IT support function, the IT Service Desk Analyst will be the 1st point of contact for all IT issues and queries for the business, looking to take down details of the call/email and aiming for 1st time resolution (where possible). You will be expected to log the issues assigned to you, keeping in contact with the end user to update them on the progress of the reported issue. You will be expected to provide an excellent customer service working in line with the standards and processes in place.Responsibilities for the IT Service Desk Analyst: 1st point of contact for IT issues and queries Resolving incidents, ideally within the first contact Escalating issues that can t be resolved by the service desk Keeping the end user up to date on the progress of their issue Logging of all incidents reported to the IT Service Desk Providing excellent customer service to IT users Key experience required for the IT Service Desk Analyst: A minimum of 1 years experience in an IT Service Desk environment Knowledge of IT operating systems - Windows, MS office Experienced at setting up new users and doing basic group security admin tasks using Active Directory Excellent customer service skills Ability to commute to Brighouse on a daily basis This is a monthly rolling contract based in Brighouse 5 days a week. You will work across two shifts, 7:00 - 15:30 and 10:30 - 19:00. Job Types: Full-time, Temporary contractContract length: 1 month Salary: £120.00-£150.00 per day Benefits: Company events Company pension Gym membership Schedule: Monday to Friday Ability to commute/relocate: Brighouse: reliably commute or plan to relocate before starting work (required) Education: GCSE or equivalent (preferred) Experience: Technical support: 1 year (preferred) Customer service: 1 year (preferred) Work Location: In person Reference ID: SDA061123