International patient office manager

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation. We are seeking for a self-motivated individual to lead and develop the International Patient Office for UCLH Private Healthcare. The post holder will be expected to develop and maintain relationships with Embassies and other international referrers, as well as running the Arabic advocate service. The successful applicant will work closely with the UCLH Private Healthcare senior management team and clinical and non-clinical managers within the Trust to provide a high-quality service. To be successful in this role, you will be a highly self-motivated individual who is able to plan and organise their own workload without supervision and make decisions independently. An understanding of private healthcare in the UK and working with Health Offices in London would be highly beneficial. Being fluent in spoken and written Arabic is essential. This role will need to demonstrate the ability to lead and manage the Arabic advocate team, improve and maintain a high-quality service to Arabic patients, and form productive working relationships with internal and external stakeholders. This is a great opportunity to develop an International Patient Office, and to help grow international private patients at UCLH. Private Healthcare is part of UCLH’s 2023-2027 strategy, and this post will be key in helping achieve our goals. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For more information regarding the main responsibilities of the role, please refer to the attached Job Description.