Helpdesk and desktop support analyst

Job Reference: NJ0425 Date Posted: 11 October 2023 Recruiter: Nexus Jobs Limited Location: London Remote Working: Some remote working possible Salary: £40,000 to £55,000 Sector: I.T. Communications Job Type: Permanent Work Hours: Full Time Contact: Jas Gujral Email: [email protected] Telephone: 020 7488 6900 Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services 1st/2nd line support (capable of root cause analysis) Remote branch support using Remote Assistance Active Directory user starter/leaver process Customer facing, support of internal banking staff, VIPs Maintenance and support of desktops, laptops, Blackberry’s SLA targets Ad-hoc project involvement Ideally with experience of supporting desktop platforms for banking environments Experience in operational deployments. Desktop, operating system refresh cycle Service Desk ticket software Market data products ITIL, Microsoft certifications advantageous Maintains industry recognised skills through training or self-study methods Technical Skills Supporting Microsoft operating systems, office suite TCP/IP, basic networking skills Root cause analysis and remediation Technologies Windows 7 Office 2013 Xenapp published applications, support Desktop hardware, laptops, Blackberry’s deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.