It field engineer

About the role Balfour Beatty have an exciting opportunity for an IT Field Engineer to join our growing team in Dartford Within this role you ll be required to cover other offices, primarily Leatherhead and South Mimms, however on occasion you will be asked to work across London and South East England. To effectively and efficiently deliver IT Service of Field Engineering, working in conjunction with the service desk to receive work for completion. Field Engineers will recommend improvements, modifications to all Balfour Beatty IT Services that will improve operating effectiveness and efficiency, that have been discovered whilst delivering services on sites throughout the UK Ensuring customer experience and satisfaction of all Information Technology Communication services provided by IT Field Engineering to the end user computing community within Balfour Beatty throughout the UK. What you ll be doing As a IT Field Engineer you ll be Ensuring services provided comply with Backup and Disaster Recovery procedures Delivering IT field engineering services at main office locations and site setups/decommissions on projects Ensuring compliance with current IT documentation standards utilised within IT Services Delivering services requested through Incident, Service Request, Change and IMAC processes within IT Service Desk Deliver field engineering service within the change IT Services management process. Recommending to line manager potential service improvements, and technology which could enhance the delivery of service throughout the UK Comply with all service delivery agreements and KPIs Ensuring services delivered comply with defined service SLAs Ensure areas which could potentially adversely affect the business are expediently highlighted to line management. Proactively resolve systems issues through adopting a flexible approach and creating innovative solutions which maintain an acceptable balance between risk, reward, and customer service Proactively identify ways to improve service delivery and operational effectiveness on sites. Deliver the Balfour Beatty values when delivering services on behalf of IT Services Assisting with the Mobilization of IT on Project locations. Ensuring IT facilities are pro-actively maintained. IT Facility Support Day to day Tablet support mobile device support Leavers Data is backed up and stored in location agreed by project. IT Support Document Creation Asset Management Weekly Progress reports during the mobilization phase. Calls being logged in to the It Call logging system (BMC) IT Hardware Training Video conferencing training daily Checks on regional meeting rooms Adhering to the BB Comms Cabling policy as dictated by Infrastructure. Assisting with 3rdparty initial connection in the Project offices. (BT, 02, Virgin media) Working with the Comm’s team undertaking Strutted cabling projects once all training has been undertaken and passed Who we re looking for You ll have/be: The desire to learn IT Infrastructure Domain knowledge/ Expand on Current level of knowledge Advanced in-depth Windows 10 Office 365 An independent, self-starter. Interested in teamwork at the highest level, highly collaborative approach, among the first to volunteer to help others succeed Strong customer delivery focus, meeting and exceeding customer expectations Can learn new skills and knowledge, picks up on technical and business challenges quickly Why work for us You will join a dynamic Field Engineering Team that support offices and sites across the UK Onsite Remotely. We support a wide range of technologies to ensure our user base JV Partners can access the data they need to process efficiently. There are currently 25+ Field Engineers within our team who regularly collaborate at all levels through Microsoft teams. Supporting the various Balfour Beatty industries can be rewarding and interesting ranging from Highways, Rail Energy to Hospitals. About us Balfour Beatty is a leading international infrastructure group. We finance, develop, build and maintain innovative and efficient infrastructure that underpins daily life, supports communities and enables economic growth Job Reference: BBUK05976