It technical writer

Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight. Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life. SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport. About the job: Supporting the IT Security team in all aspects of IT Security and supporting the delivery of the NIS BPC/Project including, but not exclusively: Curating IT security policy and process documentation within the IT department. Ensuring it is maintained and up to date and stored in a structured manner. Compliance against NIS FG standards, identifying of elements of current IT Security and process documentation that is either missing or existing documentation that requires improvement and working with the IT Security Manager to address. Your main responsibilities will be: Ensure a schedule of compliance monitoring against IT Security policy, process and standards is developed and maintained within the IT department and other functions as appropriate, produce reports on findings with recommendations. Maintain the library of IT ad IT Security Documentation in a structured format and appropriately shared with parties across the business. Ensure that supplier security assessments are carried out at appropriate intervals and on engagement for all key IT suppliers. Generally, support the activities required to meeting NIS reporting and improvement plans but specifically take responsibility for liaison and reporting for the Engineering/Fleet environment, (including rolling stock). Support and contribute to the delivery of organisational objectives Administration of IT Security Meetings supporting documentation and follow up actions Participate in the process with business support and procurement to ensure that supplier engagement processes have been followed and are up to date for all suppliers of IT systems and services to the SWR business Maintain excellent communications and provide regular progress updates with other IT Security team members and appropriate meeting with the wider business. Manage safety activities and take necessary action within own area of responsibility to ensure the safety of all staff. This includes working in safety critical locations, near the railway and supervising others in or near these sites. Support any franchise/committed obligations within area of responsibility are met. Shared responsibility in finding ways to reduce expenditure and ensuring correct solution is identified so costs not incurred unnecessarily. This advert is an overview of the role and responsibilities, a full JD will be available on request and on appointment. As a minimum, you will need to have: Anticipating moving pro-actively to mitigate issues Working collaboratively with teams at all levels Experience with IT Security structured documentation and organisation Good written verbal communication skills Good inter-personal and presentation skills i.e. public speaking, communicating ideas and solutions etc. IT/Software Support experience Project Management/support experience Strong communication skills Experience of stakeholder management IT Security IT IT Security Documentation Documentation management and business process (ISO, ITIL other similar) About the location: South Western Railways HQ is based on the 4th Floor at South Bank Central, a stone s throw from the River Thames and a 10 minute walk from our busiest station, Waterloo. It is local to many well-known attractions, restaurants and retail facilities and is easily accessible by public transport. Working pattern: Working an average of 37 hours per week over 5 days - standard office hours The Reward: In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employee Free leisure travel for spouse/partner and dependants (criteria dependant) 75% discount on many other train operating companies Full training and support with development Large range of exclusive retail offers Excellent pension scheme We all belong at SWR. FirstGroup s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.