User support analyst

Job description Contract Terms Grade: PO4 – PO5 Salary: £43,815 – £49890 per annum Full Time, Permanent (36 Hours per week) Closing Date: Sunday 12th November 2023 Interview Date: Week commencing Monday 20th November 2023 About Haringey Haringey Council is one of 32 in London. Haringey is an extremely diverse borough, and the Council has set clear ambitious objectives through its borough plan to make Haringey a better place to live, encourage investment and create opportunities that all can share. Haringey’s vision for the future is one of sustainable growth, in housing and jobs and on helping our residents and businesses take advantage of that growth. We have got huge ambitions for Haringey. As the shape of local government continues to change, we are determined to rise to the challenge and find new ways to ensure that our residents enjoy the best opportunities in life. Working at Haringey gives you the opportunity to play a part in meeting those ambitions on behalf of everyone who calls the borough their home. About the Role It’s an exciting time to be joining Haringey. Digital and Change recently have created a new position of User Support Analyst. Could be you be the person we are looking for? We’re on the lookout for a dynamic individual eager to carve out a niche in a new role, contributing to the growth of their career. The ideal candidate possesses excellent communication skills, adept at translating technical jargon for non-technical individuals, and has a knack for gathering requirements. Collaboration is key as you’ll be an integral part of a team, collectively delivering resident-centric digital services. Experience with systems such as Halo ITSM, Monday.com, or the Microsoft Suite of low-code tools (like Power Platform) is highly desirable. However, if your expertise lies with other similar systems, we’re open to considering your unique skill set. Join us in creating top-notch digital services that prioritize the needs of our residents. If you thrive in a collaborative environment, bridging the gap between technical and non-technical aspects, we want to hear from you. About You At the entry-level PO4, we’re seeking individuals with experience in self-service productivity platforms like MS Power Suite or Monday.com. Collaborative skills within cross-functional teams and a matrix environment are desirable. Analytical prowess and problem-solving skills, particularly in root cause analysis, are crucial. You should be adept at delivering training on IT systems to a non-technical audience, producing user guides, and understanding both Waterfall and Agile project management principles. Familiarity with configuration management, version control, and adherence to industry standards and regulations is expected. For the elevated PO5 level, proficiency in product management techniques, frameworks, and principles is key. This includes setting objectives, crafting user stories, designing experiments, and prioritizing backlogs. Experience in both Waterfall and Agile methodologies is crucial, along with the ability to develop custom product solutions aligned with organizational strategic goals. Additionally, proficiency in delivering training on technical solutions and hands-on experience with low code/no code SaaS solutions are valued at this level. If you’re ready to take your skills to the next level, we’d love to hear from you.