Ict service desk technician

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We have a great opportunity for a Service Desk Technician to work within our IT department in Hoddesdon. You will be responsible for Providing level 1 telephone support, with a continuous drive for first time fix. Logging all requests received into the ServiceDesk, manage workload effectively ensuring any outstanding level 1 tickets are updated on a daily basis and clearly show what progress has made and what the next step is. Give 1st line technical support as required and ensure that cases are escalated with detailed information to Application Support to ensure the smooth transition into other ICT teams and enable a speedy resolution to the ticket. Retain ownership of ticket and monitor until satisfactory resolution is achieved. Consistently provide excellent “can do” customer service ethic with both internal customers and suppliers. About you Working on a ServiceDesk and use of ServiceDesk call logging tools Working in a customer facing environment. Active directory experience with creating and maintaining users. Commercial network experience. Knowledge of the MS Office suite up to and including Office 365 Knowledge of MS Windows operating system up to Windows 10 If your past experience doesn’t match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at [email protected] Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to [email protected] VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs alcohol screening is mandatory for all.